Thank you, for your comments about your recent experience at Howdon Care Centre. Our residents’ wellbeing is our main priority and it is lovely to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback, and are so pleased you felt that our team lived up to expectation and treated your grandma with dignity and the compassion she deserved during her time at our home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.