Thank you for taking the time to review our home, we are pleased to hear that your dad is happy with us. We always operate at safe staffing levels, this is monitored through CHESS, team feedback and incident analysis. We also gain feedback on staffing at our relatives’ meetings, please feel free to pop along to the next meeting. Our team aim is to clean residents rooms every day but will respect the wishes of residents with the capacity to make their own decisions. As the acting home manager, I would be pleased to talk through this and any other questions you have either on the phone or in-person if you are able to visit. <br>Thank you again for your review, we appreciate any feedback as it helps us to improve the service we provide.