Thank you for your review of our home. Feedback is extremely important to us and we appreciate you taking the time to share your experience. Herald Lodge is a residential dementia care home which prides itself on person-centred care and a full and varied activity schedule. We are sorry you feel you were given a false impression of our home but appreciate your kind comments about our caring staff. If you would like to discuss anything further, please contact our Customer Care Advisor on 0113 385413.