Thank you for this review. We are pleased to hear that your father has received quality care throughout his 2 year stay at Tye Green Lodge. With regard to your concerns, we encourage residents, families and friends to speak directly with the Home Manager, so these can be discussed and resolved satisfactorily. The safety, wellbeing and happiness of our residents is at the heart of all we do and we are keen to improve the quality of our services in line with current industry standards and practices. These will also provide our staff with industry leading training and career development opportunities for the future.