Thank you so much for your review. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. It was an honour and a privilege to have your mum as part of our family at Herald Lodge. She was much loved by all, and we always enjoyed welcoming people who would stop by the home to visit your mum during the festive holidays with gifts and cards to thank her for the daily waves and smiles she would give them during their commute to work. To hear their stories of how much that connection meant to them and how it made them feel was inspiring. She reached out to people and made a difference each and every day, she would quietly watch the world go by without realising how important she was to us and to many in the local community. We would like to ensure you and your family always feel welcome to come back and join us for a cup of tea. Thank you again for the kind words which I shall pass on to the whole staff team.