Firstly we are very sorry to hear that you lost your mum in August.  As regards to the review of the home we would like to add that at the time your mum came to us we were relatively full therefore the range of rooms we were able to offer was limited. Your mum was placed on a unit which at the time had a lot of residents who were very ill,  therefore the lounge areas were understandably quiet during the months of her stay.  The activities team did, however, do their best to offer trips out, art and craft days and pamper sessions, which on occasions the resident did not feel up to attending and as we are a person-centred care home we always respect their wishes.   We have an excellent reputation for care with many positive comments and feedback cards as evidence of this, which are available to read at the home.  We are sorry that on this occasion you were disappointed.