Thank you for your review. Receiving feedback both positive and negative allows us to look carefully at what we do and to improve our services. We are deeply sorry about the experiences you have had, they do not reflect the standards that we expect from ourselves.  In particular, the loss of a wedding ring is heartbreaking. A meeting has taken place to address all the concerns outlined in your review and action points agreed and implemented. If there is more that we can do, then please do not hesitate to get in touch directly with the team.   <br>With best wishes,<br>Springfield Healthcare.