We apologise for the service you felt was not up to standard with regards to your stay with us, but please rest assured that a full investigation has been conducted in regards to the points you have raised and actions taken to improve our service. <br>We are always looking to improve our service and appreciate all feedback received. <br>In response to your formal complaint please refer to the letter sent to yourself on 30/09/19. <br>If you wish to discuss anything further, then please feel free to contact us.