Thank you for your kind words regarding the care your Mother received during her stay at Woodlands View, we have shared your positive feedback with the Team. We appreciate any feedback we receive and are always keen to act upon any concerns raised. We are sorry that you felt the cleanliness was not up to standard and have discussed this with the Housekeeping Supervisor who has addressed this with her team. We regularly review our staffing levels to ensure Residents’ needs are met in the most appropriate and timely manner. We have a robust ongoing recruitment campaign in order to source the high calibre of team members that we require to assist us in maintaining the high standards that we expect.