Thank you for taking the time to leave a review and we are sorry not to have provided a service that was up to your expectations. Your mother was a resident at our home under Social Services terms and conditions with the cost of the care paid for by Social Services. Social Services agreements state that rooms of residents that pass away and or leave the home are cleared within 2 days of departure from the home. I believe your stepbrother did collect some of the items within two days of your mother passing away on 14th September 2019 and left the remaining items on site. We kept and agreed to store the remaining items for you as a gesture of goodwill and we did so for 2 weeks after your mother’s death. We note you were concerned that you did not get a bill from Aldersmead during the time she was a resident with us. The reason for this is that the care contract for your mother was between Social Services and Aldersmead. Therefore, there was no reason for us to send you an invoice.