Dear Lai, Thank you for taking the time to review Foxburrow Grange. We pride ourselves on our welcome to all visitors and aim high when it comes to being friendly and promoting a positive and happy home for our residents and visitors to enjoy. Your kind words mean a great deal to us, and we value your comments and feedback as it helps us to work out if there are any areas we need to give more attention to. The high scores you have entered for the home reflect the effort that staff are putting in to ensure that our home is happy, friendly and welcoming for all, so I will be sure to feedback to all staff with this news. Thanks once again for taking the time to evaluate Foxburrow Grange, and I look forward to seeing you soon. Kind regards, Mary Milner.