Thank you for taking the time to write a review. As you know we listen to and value all feedback from all of our residents and relatives as it helps us understand where we are doing things right and where we can improve. I’m sorry to hear your husband didn’t feel the staff were well-trained but rest assured all of our staff undergo a two-week intensive training programme and receive ongoing training throughout their time working at Westhill Park. We share all of our feedback with the entire team which is always an ongoing process of learning and understanding. Thank you for all your comments.