Thank you for your review, your opinion matters to us. We have two working night staff from 9.30pm to 7.30am and we record and monitor our response times. We respond to the most highly dependent residents as a priority, some of whom require two staff for assistance. Please let me know if you have any further issues. Tenants such as yourself have an emergency only response however, we will always aim to assist you should you request help at night. Trevor.