Dear C L, We appreciate your feedback. We are proud to have an international team, where the care team are fully able to communicate with our residents. Furthermore, our residents and relatives cannot speak highly enough about our staff, giving us positive feedback on a daily basis. We do provide group activities, as well as 1 to 1 engagement by our carers, who are doing so with pleasure and commitment. The Home Manager would be happy to discuss the raised concerns and hopefully, come to a solution.