Thank you for taking the time to leave a review for Hartismere Place and for giving us your honest feedback regarding your experiences. We value feedback and are always looking for ways to improve the service we offer and provide to residents and their relatives. We understand that you have since discussed your feedback with the home manager which has provided some clarity around some of the concerns you have raised, but also that certain things have since been addressed and we are beginning to see some improvements. Please don’t hesitate to get in touch should you feel any further concerns – the manager's door is always open. Thank you once again for your comments.