Thank you for your review, we value all feedback as it allows us to make improvements, where required. At HC-One, we have a robust well-being activity programme, where Residents are involved in the planning to ensure all activities are Resident led. We are pleased that you had the opportunity to view a variety of activities that Residents had recently enjoyed. We have protected mealtimes and acknowledge that a good dining experience for Residents may include their families, who are more than welcome to join their loved ones. We do understand that staff may not always be visible, but we wish for all Residents to have the kindest care that can be offered and this also includes Residents that require assistance in the privacy of their own rooms.