Thank you very much for taking the time to review our home and the service we provide. I am pleased that you have a good experience with our home and staff.  I would welcome a discussion about the areas that did not meet the full standard as it is only with feedback that we can look at these things and correct them for everyone involved with our home. We pride ourselves as 'The Dales family' in doing our utmost to ensure that people have the best experience when with us.