Thank you for your review. Very disappointed that you felt the need to express your dissatisfaction with Oak House Care Home. A meeting has taken place with other family members regarding your concerns. A further meeting has been planned for 29.11.19 which I believe you will be attending. I hope that following the meeting, you will know the true evidential facts and you will feel differently about Oak House and the care your cousin is receiving. Please be assured that we take these matters seriously and work to resolve issues immediately. Look forward to meeting you soon. Rita Patel - Responsible Individual.