Thank you for the review and commenting on the excellent end of life care your mother received. You are correct in your observations that we have needed to invest a lot of time, money and thought into the refurbishment of the property since we took over the ownership 12 months ago. We have made good progress, prioritising the areas of improvement which included fire prevention and detection measures, staff training, decoration and refurbishment of the indoor and outdoor spaces. Half of the bedrooms have been completely refurbished, repainted with new carpets, curtains, new oak furniture, bedding and also the addition of shower en-suite bathrooms. It was a shame that we were not able to refurbish your mother's room during her time with us (now completed), however, her poor health took priority and as you have already mentioned, we provided excellent end of life care, respecting your wishes as a family whilst respecting your mother's dignity. Thank you for the staff Christmas gifts.