Thank you for your feedback in regards to your Mother’s stay with us at Perry Locks. I am sorry to hear you were unhappy with the care she received. As a result of your feedback, we will learn and further improve our service. In regards to your Mother’s belongings I understand you came to take her home before the agreed discharge date, which led to the misunderstanding, however, we ensured her belongings were returned to your home address. Once again many thanks for your feedback.