Thank you for your review. We are carrying out a refurbishment of the home with newly painted corridors and new flooring.<br>Several rooms have already been redecorated. New flooring choices were given to your relative who chose her carpet colour, your relative declined the offer and the work was cancelled.<br>Monthly water temperature charts over 6 months show the average temperature has been between 37 to 39 degrees which is in the range of safe water temperatures. An engineer has checked the heating system plus water temperatures and all deemed in working order.<br>We always welcome feedback and would encourage you to please inform us of any concerns at the time of your visits. You can do this by speaking with the manager or the nurse in charge to enable actions to be arranged in a timely manner.<br>We aim to provide a safe, caring and responsive service, therefore, your comments are valued.