Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rota's to ensure we are continually meeting the needs of our residents as their health needs change. We would like to apologise for any concerns you experienced with our service.  We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have. The home team will continue to supports our residents in the best way possible with adjustments made according to specific needs.  Please do get in contact directly with the manager if you have a resident in the home and you would like to discuss any specific issues.