Dear AW, thank you for taking the time to leave the review. Providing high quality of care is of utmost importance to us and we take reviews like this very seriously. To make sure we address all of your concerns, without sharing private information about your father's stay, the care home manager arranged a meeting with you to discuss this. We believe we have addressed all of the points however if you do have any further questions please do not hesitate to get in touch. Kind regards, Green Acres.