Thank you for leaving us a review by post. We are sorry to hear that you feel there have been issues at Rivermead. We have a new General Manager at the home that we are confident will continue to deliver excellent care at Rivermead. The home team will continue to support our residents in the best way possible with full training delivered to any staff member interacting with residents on a day to day basis. Please do get in contact directly with the manager to discuss any concerns.