It is disappointing to read such a review and not reflective of the standard of care we strive to deliver at Bedford Care Home.  As a Manager, I investigate thoroughly any concerns and will hold to account any staff responsible for such care and failings in protecting the vulnerable people we are entrusted to care for. We have recently had senior staff from the local hospitals in, inspecting and evaluating our care and they were more than happy, hopefully this gives a level of confidence that poor care isn't the norm at Bedford and we have many happy residents and relatives here. I would urge any prospective families and future residents to come and meet myself and the staff, have a look round and then make a judgement. I am always happy to see people in the home.