Thank you for sharing your comments, we value all the feedback we receive. We have an ethos of person-centred care which means we work at the pace of residents themselves and always prioritise this to avoid any distress. We encourage them to choose their own schedule for the day and we avoid task-oriented care. This may mean that sometimes it does not fit into family plans, but wherever we can, we try to encourage residents to be mindful if they are expecting visitors. This approach is what makes us one of the top care home providers in the country and is what ensures our residents are able to live and enjoy life to the fullest.