Thank you for your review. We are sorry to hear that you are unhappy with the service at Greenacres Grange. <br>Our staff keep undergoing a comprehensive induction and training programme to ensure they are able to meet all levels of needs and support for the individuals for whom we care.<br>We operate strict governance systems including auditing of medication and infection prevention and control procedures and invest in innovative medication management and IT systems to ensure the safety and cleanliness of the environment for the people we support. <br>We are sorry if you feel that has not been your experience. <br>We would like to improve your experience of Greenacres Grange and extend an invitation to meet at a mutually convenient date with our team to discuss how we can deliver a 5-star experience in every area. <br>If you are open to chatting to us please can you contact us on; complaints@horizoncare.org