Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments about our home environment and facilities. Our staff work hard to deliver kind, quality care and we are very sorry you feel that your Mother has not settled into the care setting. We aim to build and maintain strong relationships with our residents loved ones as we recognise that their input into resident care is invaluable in providing the right individual care. Our managers operate an open door policy and would welcome a meeting with you to discuss your concerns.