Thank you for taking the time to submit your feedback. We work hard at Darlington Court not only to make sure residents are given the best of care but also that the home is always warm and welcoming for any visitors, especially family members. I understand that the home manager has some time to speak with you directly about your worries and I am sure she will be able to allay your concerns and make sure you always feel comfortable in future, but of course please always feel free to speak to the home manager or a member of the senior care team at any time if there’s anything we can do to help.