Thank you for bringing your concerns to our attention. We would like to use this opportunity to offer our apologies for the frustration this has caused you and your brother. We do review the weekly program, to ensure activities were more varied and an activity was offered to all residents, living on every floor, within Foxbridge House. We know that when we spoke you told us your mum often tells you she doesn’t get offered activities. We have spoken to the team and although they have been asking her to join in with activities, including a trip out for lunch, she has declined, although she does take part in some activities on Willow. In relation to the minibus, we only have a set number of staff who can drive it currently as we have had some changes in roles, however, we have organised training imminently and will be utilising the minibus as much as possible very soon. The updated activities program is available in the reception area at Foxbridge but I can arrange for it to be emailed to you if you would like. I hope the response provided meets your expectations, however, if you would like to speak about this further, please do call or drop into the home and speak to the manager. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.