Thank you for taking the time to review your experience of our Woodlands Manor Care Home.  We really appreciate your observations and will ensure that they are passed on to our team in the home.  <br>In regards to the areas of concern that you have raised, I understand that you have met with our Home Manager and have been able to discuss the issues in person, reaching a satisfactory conclusion.<br>We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.