Thank you for your very valuable feedback. We take pride in receiving your feedback as this helps us to improve our service for your loved one.  Staff are allocated depending on the needs of people who live in the home. There is a monthly review of the needs of Residents and this is shared with our Clinical Director who will help to determine the levels of staffing required.  We also have ongoing recruitment of people who are passionate about care. We do not have many vacant hours at the moment.