Thank you for the constructive feedback received, we were obviously concerned with your comments and after speaking with you in person and then discussing the issue with staff: we hope that your concern has now been corrected to your satisfaction. The manger and senior team are always available for you to speak to should you have any further issues. We want you to feel content with our care at all times, we can only achieve this if you tell us when we get things wrong so thank you for voicing your concerns.