We would like to thank you for taking the time to write a review and for your positive scores regarding the activities and facilities at Cavell Court, as well as the overall standard of the home. We are pleased that your Aunt felt the care and activities team made her stay comfortable, enabling her to return home feeling well enough. We are always looking for ways to actively improve our service and offering to residents and so we value and appreciate all feedback we receive. We are disappointed to hear of your concerns and your experience during your Aunt's discharge. We will be fully reviewing this process with the team, taking your points into consideration. Please do not hesitate to speak to the home manager should you wish to discuss your concerns further.