Dear Bev, the views of all service users and their families are important to us.<br>It is a shame that you feel this way, considering that some of our staff work long and hard hours and are trained to do the work they do - in what can sometimes be a challenging environment.<br>It would be beneficial if we can meet to discuss your concerns and I would be obliged if you could make contact with the administrator to arrange for a convenient time to do so. Kind regards.