Dear E S, we appreciate you taking the time to review Cochrane Care Home and are glad that you are content your mum is happy and well looked after.  I’d like to reassure you that whilst team members might not always be visible, we utilise dependency tools to help ensure our units are never understaffed. Furthermore, we are currently carrying out an improvement programme throughout the home. Hopefully, you will have seen the lounge and communal areas are being beautifully refurbished but rest assured that we have plans to continue to upgrade rooms and also the garden area so that it can be enjoyed fully in the (hopefully) better weather. I am sorry to hear you felt a staff member may have been indiscreet. If you wish to discuss this with myself or the Deputy Manager further, we would seek to quickly address the matter with the staff member involved. Thanks again.