Thank you for taking the time to review us and we are pleased that you rate our overall standard as good. All our residents are provided with a key to their bedroom door when they move in so they can lock their door as they wish. We’d be happy to provide another key if this is not the case. Our main entrance door does have a key pad lock but this is not activated between 8am and 4pm to enable our residents to sit outside and visitors to be easily admitted. This is usually explained to residents and families when viewing Townend Close. I would be happy to discuss this further at a mutually convenient time.