Thank you for taking the time to review The Willows Frances, your feedback is important to us as we will continue to strive for an outstanding level of care. I am pleased to hear you are very impressed by the care and dedication of the staff. Also that they are extremely friendly and approachable people, that also go that extra mile with care and support. If you have any advice or ideas on how we can continue to improve the service, please do not hesitate to contact me, or pop in the office for a chat.