Thank you for your review. We are very pleased that you returned to us for respite after staying with us during November and over Christmas. I’d like to reassure you that the staffing levels are appropriate for the amount of residents in the home. However, due to adverse weather conditions and some sickness we did utilise our resources by using all three managers at the home to work on the floor to assist with the mealtime experiences and activities.  I am sorry that you did not have sight of me but I do try to make myself visible to residents and relatives and operate an open door policy should you ever need to visit me. We are pleased that you are still joining us for daycare and look forward to seeing you in the future.