Dear Mandi<br>Thank you very much for taking the time to post your review. <br>We are very pleased that you were happy with the ‘good’ care you say your stepfather received whilst living with us at Northfield House.   <br>We are sorry that you felt there were other areas of the service that did not meet your expectations and very much appreciated your time given to discuss these in more detail.<br>At Northfield House, we carefully consider any feedback, allowing us to take it as an opportunity, wherever possible, to further enhance the lives for those we care for.