Thank you for taking the time to complete a review for Cold Springs Park and we are very sorry to hear that the standards of care experienced by your Mother-in-law is varied and that the attitude of some colleagues is not as expected. We will share your feedback with our team and reflect on the concerns raised and reiterate our expectations of colleagues to have a professional and kind approach to all they do. <br>We would be delighted to complete a full review with your Mother-in-law to discuss the worries she has in regards to residents living in the same community and will strive to ease her concerns and discuss her care plan to resolve as many worries as we can. We can also meet with her and you to review the type of food she enjoys with our chef and hospitality specialist to assist to offer her a menu which she will be happier with and which will meet her nutritional needs.<br>Please do not hesitate to contact the Home Manager Jacqui Johnstone who can arrange this for you.