Thank you for your review, we’re pleased to hear that you’re very happy with the care and quality of the home and to see your good scores, particularly for the team, dignity and support the home provides. I would like to reassure you that we are not understaffed in any way – when you visit the home you will, of course, see lots of the care team, as well as other colleagues, interacting with residents, but there are also lots of other team members that you may not see as they are assisting or working with residents on a one-to-one basis in their rooms or other areas of the home delivering care. We always ensure every resident is safe and well cared for, 24 hours a day, seven days a week. At Mountbatten Grange, we also offer monthly review meetings which the family are welcome to attend – if this is scheduled for a day or time that is unsuitable, we will, of course, do our best to reschedule for you. We respect the resident's wishes where they are happy to involve family we will give regular feedback. Families are also welcome to visit and chat with the GP during their weekly visit.