We’re grateful for your feedback and are delighted with the positive comments around our facilities. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week. However, we do take your concerns and feedback extremely seriously and would like to thank you for taking the time to share your views - we will arrange for our new manager at the home to get in touch and discuss this further with you in person.