Thank you for your excellent review of Highmarket House. We are delighted that our care and support is rated very highly and that you consider your parents to be treated with dignity. Our lifestyle team take time to develop activities around resident’s hobbies and preferences so they can continue doing the things they love. Residents are encouraged to participate in our entertainment but we respect their decision not to do so. On your parents suite, while we have a high carer to resident ratio, there is a high reliance on call bell usage. Some residents can call the bell minutes after being visited by which time we are with another resident. We monitor this daily and are now implementing portable pagers to reduce the waiting time.