Thank you very much for your compliments regarding the care at Oaklands, we will ensure that the staff receive your feedback. We are currently in the process of improving the laundry management and these changes should be noticed within the home. I am sorry to hear about your experiences with dentures and hearing aids, we will ensure the home manager addresses this with the team and drives improvements. Once again many thanks and if you wish to speak to the home manager please feel free to contact the home directly.