Thank you for your review, we value all feedback as this helps us improve our service where required. We are sorry you felt your relative's room was cold. Please be assured this was checked by our maintenance operative and there have been no issues noted with the radiator in the room; it is giving off heat. We have spoken to staff to ensure windows are kept closed due to the cold weather and anticipate this should help. If however either your relative or you experience any further issues then please see or contact the Home Manager.