Thank you for taking the time to write a review of our home as feedback is extremely important to us. We would always aim to have a staff member at our front desk and for someone to be available to assist you with the stairs and apologise if on some occasions this was not immediately possible. <br>We do appreciate your comments and will certainly look into your points further to ensure that your future visits run smoothly. If you wanted to call us prior to your arrival, we would be happy to ensure that someone is available to greet you and assist with the stairs. If you would like to discuss this further, please contact Debbie at Beaumont Hall on 0116 234 4860.