Thank you ever so much for taking the time to submit this review and for sharing your lovely comments. We really appreciate feedback and especially love to hear when the team are making a real difference. We're so pleased to hear your Nan appears to be much more settled and happier than she has for a long time. The staff work incredibly hard, yet effortlessly at the same time to ensure the best quality care is provided through a friendly approach. I will take great pleasure passing this feedback on and informing the team of the wonderful work they're doing. Thank you once again for your lovely comments and your time.