Thank you for your kind words and positive feedback.  Lauriston is currently being refurbished; due to the dining room needing to be laminate to ensure infection control is maintained and areas are clean from potential spillages.  We do ensure that residents have music on for background noise to reduce the noise within the dining area.  We ensure that all linen is maintained, especially those of fragile garments.  However, should the item need a high temperature wash this can cause items to shrink.  We do try to ensure that all of our residents with special clothing are not automatically put through high temperature washes if they are not needed,  Please do come and speak to me if you have any further concerns.