Thank you for your kind review. That's lovely to hear that your Dad was treated with respect and dignity and you received the kindness and support during a difficult time. Our apologies that you never received a reply to your email. I have checked with the Home Manager and she has assured me that she passed on your thanks to the team as requested and realises she should have acknowledged your email with a reply, she has sincerely apologised for her oversight of not responding. Thank you again.